NetSuite Support: Get the Expert Help You Need

It is a managed support service called ContinuedSuccess that positions Techfino as your single go-to NetSuite Support Partner for strategy, architecture, and day-to-day NetSuite administration. It is designed for companies already live on NetSuite that want reliable, proactive post-go-live support.

It is built for organizations that are already running NetSuite and need ongoing support, whether they are migrating a new subsidiary, integrating external systems, or weighing Advanced Customer Support (ACS). Techfino serves company sizes from venture-backed SMEs to global enterprises.

ContinuedSuccess covers three categories of support: NetSuite Admin Support, NetSuite Functional Support, and NetSuite Development Support. Together these span ongoing administration, end-user help and training, reporting and dashboards, and custom development work.

Admin support includes ongoing NetSuite administration, secure access maintenance, data cleansing and uploads, user and role creation, saved searches, custom field and record management, workflow administration, period close assistance, upgrades and testing, and performance monitoring and optimization.

Development support builds and extends NetSuite using SuiteFlows for automated processes, SuiteScripts for scripting, the SuiteCloud Developer Framework (SDF) for custom application development, and SuiteApps installation and configuration. It also covers new reports and dashboards, form creation, API and third-party integrations, and version migration support.

Techfino builds every client team with a cross-functional portfolio approach, so everyone on the team knows your NetSuite implementation history and goals. Your Portfolio Manager is a senior-level NetSuite expert rather than just a project manager, and the team takes a proactive stance on optimizing your environment.

It is both. ContinuedSuccess is described as a continuum, so the team can take over a failed NetSuite implementation or pick up where a SuiteSuccess implementation left off, then continue with ongoing support.

The approach is summarized as Always Proactive, Reactive When Needed. The team first stabilizes your NetSuite environment, then proactively optimizes it for the long term while remaining on call to help you get out of a jam quickly.

Your Customer Success Manager is always a senior-level NetSuite expert, backed by a dedicated, experienced cross-functional team built specifically for your account using a portfolio approach. The team has full access to Techfino's senior consultants and architects.

A ContinuedSuccess package is an agreed set of monthly hours at a discounted hourly rate, prepaid for one quarter. Each renewal cycle, Techfino reviews how many monthly hours may be needed for upcoming projects; if you need more support in a given month, an Extended Order is executed separately.

Once Techfino receives the signed agreement, a kickoff meeting is typically scheduled within a week or two. Because the scope of what you want to work on is defined before you sign, the portfolio team is ready to begin right away.

Your team is available during regular business hours, with optional separate 24/7 technical support monitoring. Once a good cadence is established, weekly check-in meetings are scheduled, and the team is reachable by phone for emergencies.

Techfino names four differentiators: industry expertise, deep functional and technical NetSuite knowledge, a proactive approach, and a commitment to your success. The team acts as your full-time NetSuite Architect and Sherpa, as the lead or as part of your existing team.

No. Techfino's promise of affordability is that it will never sell you into modules or functionality you do not need, and never tell you that something is not in scope. The model is a lasting partnership rather than a transactional, vendor-centric one.

SuiteAnswers comes with your NetSuite account. It is a searchable help center with articles, videos, best practices, help topics and up to date files like bank integrations. The SuiteAnswers homepage presents information on new releases, new and popular topics, as well as important announcements.

The NetSuite Help center contains the technical documentation and details of how NetSuite features work. Many pages on the NetSuite website have context-sensitive help topics. Another way to request specific help documentation is to write "help" into the global search bar followed by keywords. The help center contains quick access links to important topics such as the user guides, training, SuiteApps and new releases.

NetSuite Premium Support is a fee based support plan available directly from NetSuite 24 hours a day, 7 days a week.

Premium Support includes:

1. Best practices
2. Toll-free Technical Center access
3. Priority Queuing
4. Prioritization of Online cases by severity
5. Weekend coverage
6. Early notification of new releases.

Although NetSuite Premium Support is intended to be full service, it tends to be general in nature and they will refer you to other professional services such as SuiteOptimize or Advanced Customer Support.

For a side-by-side look at each tier, read NetSuite Support Services 101: tiers and challenges.

User groups are a great way to continue learning about NetSuite and connect with other users. Do you prefer third party organic groups or staying in the company resources?

1. Third Party: LinkedIn User groups. Here you can learn and share NetSuite tips and tricks, as well as get updates on product news. You can opt to receive weekly newsletters and set post notifications. It is also a great forum for networking and discussion.
2. Company Resource: NetSuite User Community. Here partners, professionals, developers, and other NetSuite users can communicate and collaborate. It has features like "Ask a Guru", SuiteAnswers, important announcements, and NetSuite Status. The community is monitored by NetSuite Staff, allowing users to give feedback and share ideas about software optimization.

The NetSuite Learning Cloud is a space for NetSuite users to advance their knowledge and continue learning about the software. The learning cloud includes:

1. Online webinars lead by experts
2. Updated NetSuite releases
3. Interactive labs
4. Resources
5. Ask instructor platforms
6. Over 1,000 hours of on-demand courses
7. Review materials to help prepare users for the NetSuite Certification Exams
8. Training Support
9. Personalized Learning plans

The Learning Cloud can be accessed through the Customer Learning Cloud Support Company Pass subscription. Otherwise known as LCS, Learning Cloud Support allows companies to purchase cost effective training materials and programs for their users. The Learning Cloud allows for personalized, customizable lesson plans to fit each person's individual needs.