As a fast-growing and evolving business, you've chosen NetSuite to future-proof your company for long-term innovation and growth. Now that you're live, you need reliable NetSuite support to fully leverage your investment and optimize its capabilities.
Whether you're migrating a new subsidiary, integrating external systems, or considering Advanced Customer Support (ACS), you need a true NetSuite support partner – one that listens, understands your objectives, and proactively advises on the best ways to improve and optimize NetSuite for your specific organizational needs.
Companies partner with NetSuite support partners for many different reasons:
Having a NetSuite partner helps you optimize the platform to ensure you’re only paying for what you need, that you’re running at max capacity, and are fully realizing the value of your investment.
Finding the perfect partner is crucial. After all, you're entrusting your business to their expertise. You need a partner that knows your industry intimately, possesses both deep functional and technical NetSuite expertise, and is genuinely invested in your success.
Techfino's approach to NetSuite support is unlike any other. Our ContinuedSuccess program is a proactive business service designed to meet your unique needs.
Why Choose Techfino for Your NetSuite Support?
Partner with Techfino for unparalleled NetSuite support and take your business to new heights.
We can help you get out of a jam quickly – but our bigger mission is to be your long-term, proactive business advisors to first stabilize your NetSuite environment, then proactively optimize it for long term success. We will always be “on-call” for you, but our primary role is to be your full-time NetSuite Architect and Sherpa – in whatever capacity you need (as the lead or part of your existing team). We can help you navigate new releases, recommend the modules that you actually need, do integrations, continuously analyze and optimize your NetSuite account.
At Techfino, we create custom client teams using a portfolio approach, ensuring that your team is intimately familiar with your business's history and goals, and fully invested in your success. Your Portfolio Manager is a senior-level NetSuite expert, backed by a dedicated and experienced cross-functional team.
We are committed to providing top-level service, regardless of your company's size – from venture-backed SMEs to global enterprises. Experience the difference of a dedicated team built specifically for you, focused on helping your business thrive.
We will never try to “sell” you into modules or functionality that you don’t need. Or tell you “that’s not in scope.” Because that’s an old school, vendor-centric, transactional business model. That’s not us. Techfino’s ContinuedSuccess Program is about creating a lasting partnership and true consultative environment. Our Portfolio approach was designed to reflect our dedication to our partnership with you.
NetSuite Admin Support
NetSuite Functional Support
NetSuite Development Support
We build all of our client teams with a cross-functional portfolio approach. That means that everyone on your team knows your NetSuite Implementation history and goals inside and out. Your Portfolio Manager is a senior-level NetSuite Expert and not just a project manager. It is our goal to take a “proactive” stance with your team to completely optimize your NetSuite environment.
It’s both. ContinuedSuccess is a “continuum” and we can take over a failed NetSuite implementation or pick up where your SuiteSuccess implementation left off. Whether that means support or implementation, it’s all the same to us!
Once we receive the signed agreement, we typically schedule a kickoff meeting within a week or two. But we’ll know EXACTLY what you want to work on before you sign so we’ll be ready and your Portfolio team will be enabled.
A ContinuedSuccess package is an agreed upon set of monthly hours at a discounted hourly rate, prepaid for one (1) quarter. For each renewal cycle we proactively review how many monthly hours may be needed for upcoming projects over the next quarter. In the event you need more support in any given month, an Extended Order is executed separately.
Absolutely! Your Portfolio Manager is always a senior-level NetSuite Expert and the entire team assigned to your account has several years of NetSuite experience and full access to our Senior Consultants and Architects.
Your ContinuedSuccess Team will be available during regular business hours and separately we can offer 24/7 technical support monitoring. Once we hit a good cadence we’ll schedule weekly check-in meetings, but we’re just a phone call away for emergencies.
SuiteAnswers comes with your NetSuite account. It is a searchable help center with articles, videos, best practices, help topics and up to date files like bank integrations. The SuiteAnswers homepage presents information on new releases, new and popular topics, as well as important announcements.
The NetSuite Help center contains the technical documentation and details of how NetSuite features work. Many pages on the NetSuite website have context-sensitive help topics. Another way to request specific help documentation is to write “help” into the global search bar followed by keywords. The help center contains quick access links to important topics such as the user guides, training, SuiteApps and new releases.
NetSuite Premium Support is a fee based support plan available directly from NetSuite 24 hours a day, 7 days a week.
Premium Support includes:
Although NetSuite Premium Support is intended to be full service, it tends to be general in nature and they will refer you to other professional services such as SuiteOptimize or Advanced Customer Support.
User groups are a great way to continue learning about NetSuite and connect with other users. Do you prefer third party organic groups or staying in the company resources?
The NetSuite Learning Cloud is a space for NetSuite users to advance their knowledge and continue learning about the software. The learning cloud includes:
The Learning Cloud can be accessed through the Customer Learning Cloud Support Company Pass subscription. Otherwise known as LCS, Learning Cloud Support allows companies to purchase cost effective training materials and programs for their users. The Learning Cloud allows for personalized, customizable lesson plans to fit each person’s individual needs.