NetSuite Support by Techfino LLC

IT strategy, managing an IT roadmap, SCA support, industry expertise and contextual guidance.

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Get the NetSuite Support You Need

You are a fast-growing and evolving business that just acquired NetSuite to future proof your company for long term innovation and growth. You went live. You know that you have a great tool in your hands – but perhaps you’re not feeling you fully understand what was implemented, how to best administer it, how to best optimize, or get the best value out of your NetSuite investment.

Are you migrating a new subsidiary, being told you need new modules or integrating external systems? Perhaps you're considering purchasing ACS - Advanced Customer Support and are unsure if it's the right move. Or, maybe it's just not enough.

If this sounds familiar, you need a true NetSuite Support partner. And not just from any partner. You need a partner that listens and understands your objectives, knows NetSuite intimately, and proactively advises and implements only the required functionality to improve and optimize NetSuite for your specific organizational needs.

Why Consider a NetSuite Support Partner?

Companies partner with NetSuite support partners for many different reasons:




SuiteAnswers, NetSuite Premium Support or Advanced Customer Support isn’t doing the trick.
Are you constantly being pitched to upgrade or buy new modules?
Do you have the internal manpower to fully optimize the platform?
Do you need a NetSuite expert that understands your industry and how to adapt NetSuite for it?
Are you feeling unsatisfied with the level of support you are receiving from your current partner? Whether that be responsiveness, turn-around times, lack of proactive advising, vertical expertise, etc.
Is NetSuite trying to sell you Advanced Customer Support? Unsure if you should buy a Learning Pass?
Are you worried that you’re paying for modules or services that may not be necessary?
Did you have your NetSuite or IT administrator recently leave the company?
Do you need help justifying your move to NetSuite and the financial investment that came along with it?
Looking for more hands-on support than what NetSuite Premium Support provides?
Do you have a complex NetSuite environment with multiple vendor arrangements?

Having a NetSuite partner helps you optimize the platform to ensure you’re only paying for what you need, that you’re running at max capacity, and are fully realizing the value of your investment.


Choose the Right Partner

Choosing the right partner is a hard decision. After all, you are trusting your business in someone else’s hands. You need a partner that knows your industry intimately, has both deep functional and technical NetSuite expertise, and has an innate, proactive and vested interest in your success.

Techfino’s approach to NetSuite Support is unlike other services out there. Techfino’s NetSuite Support Program ContinuedSuccess – is a true, proactive business service.


Always Proactive. Reactive When Needed.

We can help you get out of a jam quickly – but our bigger mission is to be your long-term, proactive business advisors to first stabilize your NetSuite environment, then proactively optimize it for long term success. We will always be “on-call” for you, but our primary role is to be your full-time NetSuite Architect and Sherpa – in whatever capacity you need (as the lead or part of your existing team). We can help you navigate new releases, recommend the modules that you actually need, do integrations, continuously analyze and optimize your NetSuite account.

We Build a Dedicated Team Built for You.

We build all of our client teams with a portfolio approach. So, you know that your team knows your business’s history and goals inside and out; and is invested in making it succeed. Your Portfolio Manager is a senior-level NetSuite Expert and is supported by a dedicated and seasoned cross-functional team. We believe in top level service - no matter what your company’s size - from venture-backed SME's to global enterprises.

A Promise of Affordability.

We will never try to “sell” you into modules or functionality that you don’t need. Or tell you “that’s not in scope.” Because that’s an old school, vendor-centric, transactional business model. That’s not us. Techfino’s ContinuedSuccess Program is about creating a lasting partnership and true consultative environment.  Our Portfolio approach was designed to reflect our dedication to our partnership with you.

Still Unsure if ContinuedSuccess by Techfino is for you?


Frequently Asked Questions (FAQs):

What does ContinuedSuccess include?

ContinuedSuccess is a comprehensive NetSuite support offering from Techfino LLC that provides the requisite subject matter expertise needed to optimize your NetSuite environment. A cross functional team is assigned to your account based on your project specific needs including both function and technical areas of NetSuite including:

  1. Streamlining NetSuite Financials
  2. Streamlining NetSuite Procurement Processes
  3. Streamlining NetSuite Order Management 
  4. Streamlining NetSuite Inventory 
  5. Streamlining NetSuite Manufacturing Processes 

Techfino LLC covers all functional and technical  areas of NetSuite under a ContinuedSuccess NetSuite Support Plan.

Why is ContinuedSuccess better than Advanced Customer Support (ACS)?

We build all of our client teams with a cross-functional portfolio approach. That means that everyone on your team knows your NetSuite Implementation history and goals inside and out. Your Portfolio Manager is a senior-level NetSuite Expert and not just a project manager. It is our goal to take a “proactive” stance with your team to completely optimize your NetSuite environment.

Is ContinuedSuccess for implementation or support?

It’s both. ContinuedSuccess is a “continuum” and we can take over a failed NetSuite implementation or pick up where your SuiteSuccess implementation left off. Whether that means support or implementation, it’s all the same to us!

How fast can I get started?

Once we receive the signed agreement, we typically schedule a kickoff meeting within a week or two. But we’ll know EXACTLY what you want to work on before you sign so we’ll be ready and your Portfolio team will be enabled.

How much does it cost?

A ContinuedSuccess package is an agreed upon set of monthly hours at a discounted hourly rate, prepaid for one (1) quarter. For each renewal cycle we proactively review how many monthly hours may be needed for upcoming projects over the next quarter. In the event you need more support in any given month, an Extended Order is executed separately.

Do I get experts assigned to my ContinuedSuccess team?

Absolutely! Your Portfolio Manager is always a senior-level NetSuite Expert and the entire team assigned to your account has several years of NetSuite experience and full access to our Senior Consultants and Architects. 

How often will I talk to my ContinuedSuccess team?

Your ContinuedSuccess Team will be available during regular business hours and separately we can offer 24/7 technical support monitoring. Once we hit a good cadence we’ll schedule weekly check-in meetings, but we’re just a phone call away for emergencies.

What is SuiteAnswers?

SuiteAnswers comes with your NetSuite account. It is a searchable help center with articles, videos, best practices, help topics and up to date files like bank integrations. The SuiteAnswers homepage presents information on new releases, new and popular topics, as well as important announcements.

What is the NetSuite Help Center?

The NetSuite Help center contains the technical documentation and details of how NetSuite features work. Many pages on the NetSuite website have context-sensitive help topics. Another way to request specific help documentation is to write “help” into the global search bar followed by keywords. The help center contains quick access links to important topics such as the user guides, training, SuiteApps and new releases.

What is NetSuite Premium Support?

NetSuite Premium Support is a fee based support plan available directly from NetSuite 24 hours a day, 7 days a week.

Premium Support includes:

  1. Best practices
  2. Toll-free Technical Center access
  3. Priority Queuing
  4. Prioritization of Online cases by severity
  5. Weekend coverage
  6. Early notification of new releases.

Although NetSuite Premium Support is intended to be full service, it tends to be general in nature and they will refer you to other professional services such as SuiteOptimize or Advanced Customer Support.

Is there a NetSuite User Group?

User groups are a great way to continue learning about NetSuite and connect with other users. Do you prefer third party organic groups or staying in the company resources?

  1. Third Party: LinkedIn User groups. Here you can learn and share NetSuite tips and tricks, as well as get updates on product news. You can opt to receive weekly newsletters and set post notifications. It is also a great forum for networking and discussion.
  2. Company Resource: NetSuite User Community. Here partners, professionals, developers, and other NetSuite users can communicate and collaborate. It has features like “Ask a Guru”, SuiteAnswers, important announcements, and NetSuite Status. The community is monitored by NetSuite Staff, allowing users to give feedback and share ideas about software optimization.

What is the NetSuite Learning Cloud?

The NetSuite Learning Cloud is a space for NetSuite users to advance their knowledge and continue learning about the software. The learning cloud includes:

  1. Online webinars lead by experts
  2. Updated NetSuite releases
  3. Interactive labs
  4. Resources
  5. Ask instructor platforms
  6. Over 1,000 hours of on-demand courses
  7. Review materials to help prepare users for the NetSuite Certification Exams
  8. Training Support
  9. Personalized Learning plans

The Learning Cloud can be accessed through the Customer Learning Cloud Support Company Pass subscription. Otherwise known as LCS, Learning Cloud Support allows companies to purchase cost effective training materials and programs for their users. The Learning Cloud allows for personalized, customizable lesson plans to fit each person’s individual needs.

Still can't decide?  Learn more about ContinuedSuccess.




We are exactly what you’ve been looking for – and more.