Customer Success

Enhancing Operational Efficiency in the Manufacturing Industry

If you have a NetSuite need ranging from support to the implementation or development of complex solutions, Techfino should be your first call for projects.

NetSuite Batch Manufacturing Results at a Glance

“We've worked with the Techfino team for several years.”

“We've worked with the Techfino team for several years.”

They are our go-to resource for manufacturing and production related NetSuite functionality.”

“They are our go-to resource for manufacturing and production related NetSuite functionality.”

Techfino developed complicated NetSuite features where no out of the box or 3rd party solution existed.”

“Techfino developed complicated NetSuite features where no out of the box or 3rd party solution existed.”

Phoenix Flavors & Fragrances: NetSuite Manufacturing Case Overview

A modern IT help desk team using advanced analytics dashboards and AIpowered tools with network map graphics and cloudbased workflow automation in a professional service environment

Industry

Manufacturing

Size

Mid-Market

Challenge

Phoenix Flavors & Fragrances relied on a fragile third-party MES integration with loosely structured SQL tables and evolving business rules—compounded by leadership gaps, inactive power users, and legacy data inconsistencies that turned their NetSuite go-live into a high-risk event requiring intensive real-time support.

Netsuite Services

Financial Consultin, NetSuite Manufacturing, Custom SuiteScript Development and Third-Part App Integration

Website

https://www.meslifesafety.com/

THE CHALLENGE

NetSuite Batch Manufacturing Integration Challenges

Before partnering with Techfino, Phoenix’s batch manufacturing depended on a third-party MES (BatchMetrics). Loosely structured SQL tables and shifting rules made the handoff to NetSuite brittle. Inside the business, ownership gaps slowed decisions: a key finance owner was out, power users weren’t active across RTR, PTP, OTC, DTB, and MFG, and scope creep diluted accountability.

Legacy data was incomplete or inconsistent, complicating conversion. By go-live, many users hadn’t tested - creating a chaotic first week that demanded heavy real-time guidance.

The Solution

The flexible, scalable NetSuite platform - implemented by Techfino - gave Phoenix the foundation to integrate seamlessly with BatchMetrics while ensuring the system could evolve with the business.

Techfino embedded alongside Phoenix leadership to stabilize a moving implementation and design for the realities of batch manufacturing. The brief was clear: make NetSuite the source of truth, keep production flowing, and harden the ERP/MES handoff so daily work wouldn’t hinge on brittle rules or manual patches.

Enhance Flow Custom Workflows & Scripts

To address the complexity of Phoenix’s integration with BatchMetrics, Techfino delivered 28 integration flows and 17 custom scripts to keep critical data moving, and engineered targeted workarounds where iPaaS coverage fell short. As BatchMetrics conventions evolved, Techfino adjusted mappings and validations to preserve data integrity without slowing the floor.

Close Gaps Custom Records & SuiteScript

Next, Techfino covered the entire work-order lifecycle. Where the connector could not manage WO issues, completions, closes, and inventory status changes, Techfino introduced custom records and SuiteScript to ensure every step was captured, auditable, and reversible when needed. That closed gaps that previously forced offline tracking or rework and gave finance clean downstream signals.

solution1

Reduced Downstream Adjustments with Standardized Inventory Transactions 

Units of measure were the second domino. Phoenix sells and ships in customer-friendly containers, but manufactures by weight. Techfino standardized inventory transactions in kilograms and layered in specific-gravity conversions for volumetric orders so pick/pack/ship aligned with what customers saw. PDFs reflected the shipped UOM, eliminating confusion between weight and volume and reducing downstream adjustments.

Testing, Training, & Governance

With testing compressed and roles in flux, Techfino provided on-site hypercare - triaging issues in real time, cleaning and reloading critical data, and coaching users through day-one processes. Techfino also pushed governance: clearer ownership for core workstreams, earlier test cycles, and crisp design docs. The result was not only a stabilized system but a team that trusted it.

Results

NetSuite Batch Manufacturing Integration Challenges

Before partnering with Techfino, Phoenix’s batch manufacturing depended on a third-party MES (BatchMetrics). Loosely structured SQL tables and shifting rules made the handoff to NetSuite brittle. Inside the business, ownership gaps slowed decisions: a key finance owner was out, power users weren’t active across RTR, PTP, OTC, DTB, and MFG, and scope creep diluted accountability.

Legacy data was incomplete or inconsistent, complicating conversion. By go-live, many users hadn’t tested - creating a chaotic first week that demanded heavy real-time guidance.

Customization That Works in the Real World

Netsuite Solutions

NetSuite Customization

Techfino’s custom NetSuite solutions are built to extend the capabilities of NetSuite through integrations and third-party solutions. They integrate seamlessly into existing setups, enhancing NetSuite’s functionalities to address unique business processes, requirements, and demands.

KEY FEATURES

Scalability

Scalability

As businesses grow, their needs evolve. SuiteApps are designed to scale with the business, supporting increased complexity without compromising performance.

Integration

Integration

These apps are built to integrate smoothly with NetSuite, ensuring that data flows between systems without manual intervention, thereby reducing the risk of errors and improving efficiency.

Techfino-Team-1-mid

KEY BENEFITS

Enhanced Functionality

Enhanced Functionality

Extends NetSuite’s core feature set with specialized tools that match the way manufacturers actually work - while maintaining visibility across quoting, production, and finance.

Improved Efficiency

Improved Efficiency

Automates handoffs between ERP and shop-floor systems and reduces manual rework, so teams spend less time fixing data and more time shipping product.

Streamlined Operations

Streamlined Operations

Operate from a unified system and avoid juggling disparate processes - even when external systems have rigid constraints.

NetSuite’s Manufacturing Suite

NetSuite’s Manufacturing Suite is designed for manufacturers and offers a comprehensive set of tools to plan, execute, and manage manufacturing operations. This suite is integrated within NetSuite’s ERP system, providing real-time visibility into various manufacturing processes.

KEY FEATURES

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programming-code-data-checkmark

Production Management

Manage all aspects of production from the shop floor to the top floor, improving production efficiency with detailed work center and routing management.

Delivery, Shipment

Supply Chain Management

Enhances visibility across the entire supply chain, enabling better decision-making and more effective control over supply chain operations.

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Quality Management

Provides tools to define inspection plans that assess the quality of received and produced goods, ensuring product quality meets the required standards.

KEY BENEFITS

increased

Increased Visibility

Real-time data from all areas of manufacturing operations helps improve decision-making and operational efficiency

cost-reduce

Cost Reduction

Optimized production planning and inventory management lead to reduced production costs and minimized waste.

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Improved Customer Satisfaction

Better quality control and production efficiency ensure that customer demands are met more reliably and promptly.

NetSuite Batch Manufacturing Implementation FAQ

What is NetSuite Batch Manufacturing?

NetSuite Batch Manufacturing is a suite of ERP tools that enables process manufacturers to manage work orders, batch production, inventory transactions, and quality control in a unified platform. It provides real-time visibility into the manufacturing lifecycle, from raw material procurement to finished goods delivery.

How did Techfino help Phoenix Flavors & Fragrances implement NetSuite Batch Manufacturing?

Techfino implemented NetSuite as the source-of-truth ERP for Phoenix Flavors & Fragrances while maintaining production continuity during the transition. The engagement included 28 integration flows, 17 custom scripts, SuiteScript solutions covering the entire work-order lifecycle, standardized inventory transactions, and on-site hypercare with user coaching and governance improvements.

What challenges do manufacturers face when integrating NetSuite with MES systems?

Common challenges include fragile integrations with legacy MES systems, inconsistent SQL data structures, scope creep, and insufficient user testing before go-live. Techfino addresses these through hardened integration architectures, custom SuiteScript development, and structured hypercare support during the transition period.

Can NetSuite replace a third-party MES system for batch manufacturers?

Yes, NetSuite can serve as the primary ERP and manufacturing execution platform for batch manufacturers, reducing reliance on third-party MES systems. Techfino's custom SuiteScript and integration solutions bridge any functionality gaps, establishing NetSuite as the source-of-truth system for production, inventory, and quality management.

How does Techfino handle batch manufacturing customization for process manufacturers?

Techfino develops custom SuiteScript applications, integration flows, and custom records tailored to each manufacturer's workflows. For process manufacturers, this includes standardized inventory transactions—such as kilogram-based tracking with specific-gravity conversions for volumetric orders—and automated work-order lifecycle management.

What support does Techfino provide during a NetSuite manufacturing go-live?

Techfino provides on-site hypercare during go-live, offering real-time user coaching, data remediation, and governance improvements to ensure a stable transition. Their team is recognized as a go-to NetSuite partner for production-related functionality, supporting clients through the most complex manufacturing ERP implementations.

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From venture-backed start-ups to global enterprises, Techfino has a rich history of helping companies realize the full potential of NetSuite. Having implemented some of NetSuite’s largest accounts — in collaboration with Big 4 NetSuite Alliance Partners — we are uniquely positioned to lead your company to even greater levels of success.

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