Customer Success

Scaling Flavor & Fragrance,
One Batch at a Time

How Phoenix Flavors & Fragrance modernized ops, optimized batch 
manufacturing, & ensured accuracy across customer orders - with NetSuite.

 

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Real Impact.
Real Clients.

Discover how Techfino helped Phoenix streamline manufacturing & strengthen systems for long-term scalability.

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Reduced downstream adjustments and manual fixes by standardizing inventory transactions.
Intersect
Delivered stable, auditable ERP/MES handoffs with 28 integration flows and 17 custom scripts.
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Recognized with a NetSuite Health & Beauty Excellence Award for innovation and operational impact.

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Company: Phoenix Flavors & Fragrance
Size: Mid-Market
Industry: Health & Beauty and Manufacturing

Services:

netsuite NetSuite Manufacturing
Intersect2 MES Integration (BatchMetrics via Celigo)
SuiteScript Custom SuiteScript Development
Third-Part Data Migration & Hypercare

THE CHALLENGE

Before partnering with Techfino, Phoenix’s batch manufacturing depended on a third-party MES (BatchMetrics). Loosely structured SQL tables and shifting rules made the handoff to NetSuite brittle. Inside the business, ownership gaps slowed decisions: a key finance owner was out, power users weren’t active across RTR, PTP, OTC, DTB, and MFG, and scope creep diluted accountability.

Legacy data was incomplete or inconsistent, complicating conversion. By go-live, many users hadn’t tested - creating a chaotic first week that demanded heavy real-time guidance.

“Techfino is our go-to resource for manufacturing and production-related NetSuite functionality. They have a large team of functional NetSuite experts covering most disciplines. We've engaged them for finance consultations, custom SuiteApp development, and the implementation of manufacturing and production enhancements.”

Shridhar-S

Shridhar S.
Executive Vice President,
Strategy Growth Initiatives

The Solution

The flexible, scalable NetSuite platform - implemented by Techfino - gave Phoenix the foundation to integrate seamlessly with BatchMetrics while ensuring the system could evolve with the business.

Techfino embedded alongside Phoenix leadership to stabilize a moving implementation and design for the realities of batch manufacturing. The brief was clear: make NetSuite the source of truth, keep production flowing, and harden the ERP/MES handoff so daily work wouldn’t hinge on brittle rules or manual patches.

Enhance Flow Custom Workflows & Scripts
To address the complexity of Phoenix’s integration with BatchMetrics, Techfino delivered 28 integration flows and 17 custom scripts to keep critical data moving, and engineered targeted workarounds where iPaaS coverage fell short. As BatchMetrics conventions evolved, Techfino adjusted mappings and validations to preserve data integrity without slowing the floor.

Close Gaps Custom Records & SuiteScript
Next, Techfino covered the entire work-order lifecycle. Where the connector could not manage WO issues, completions, closes, and inventory status changes, Techfino introduced custom records and SuiteScript to ensure every step was captured, auditable, and reversible when needed. That closed gaps that previously forced offline tracking or rework and gave finance clean downstream signals.

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Reduced Downstream Adjustments with Standardized Inventory Transactions 
Units of measure were the second domino. Phoenix sells and ships in customer-friendly containers, but manufactures by weight. Techfino standardized inventory transactions in kilograms and layered in specific-gravity conversions for volumetric orders so pick/pack/ship aligned with what customers saw. PDFs reflected the shipped UOM, eliminating confusion between weight and volume and reducing downstream adjustments.

Testing, Training, & Governance
With testing compressed and roles in flux, Techfino provided on-site hypercare - triaging issues in real time, cleaning and reloading critical data, and coaching users through day-one processes. Techfino also pushed governance: clearer ownership for core workstreams, earlier test cycles, and crisp design docs. The result was not only a stabilized system but a team that trusted it.

Services

NetSuite Customization

Techfino’s custom NetSuite solutions are built to extend the capabilities of NetSuite through integrations and third-party solutions. They integrate seamlessly into existing setups, enhancing NetSuite’s functionalities to address unique business processes, requirements, and demands.

KEY FEATURES

Scalability

Scalability

As businesses grow, their needs evolve. SuiteApps are designed to scale with the business, supporting increased complexity without compromising performance.

Integration

Integration

These apps are built to integrate smoothly with NetSuite, ensuring that data flows between systems without manual intervention, thereby reducing the risk of errors and improving efficiency.

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KEY BENEFITS

Enhanced Functionality

Enhanced Functionality

Extends NetSuite’s core feature set with specialized tools that match the way manufacturers actually work - while maintaining visibility across quoting, production, and finance.

Improved Efficiency

Improved Efficiency

Automates handoffs between ERP and shop-floor systems and reduces manual rework, so teams spend less time fixing data and more time shipping product.

Streamlined Operations

Streamlined Operations

Operate from a unified system and avoid juggling disparate processes - even when external systems have rigid constraints.

NetSuite’s Manufacturing Suite

NetSuite’s Manufacturing Suite is designed for manufacturers and offers a comprehensive set of tools to plan, execute, and manage manufacturing operations. This suite is integrated within NetSuite’s ERP system, providing real-time visibility into various manufacturing processes.

KEY FEATURES

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Production Management

Manage all aspects of production from the shop floor to the top floor, improving production efficiency with detailed work center and routing management.

Delivery, Shipment

Supply Chain Management

Enhances visibility across the entire supply chain, enabling better decision-making and more effective control over supply chain operations.

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Quality Management

Provides tools to define inspection plans that assess the quality of received and produced goods, ensuring product quality meets the required standards.

KEY BENEFITS

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Increased Visibility

Real-time data from all areas of manufacturing operations helps improve decision-making and operational efficiency

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Cost Reduction

Optimized production planning and inventory management lead to reduced production costs and minimized waste.

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Improved Customer Satisfaction

Better quality control and production efficiency ensure that customer demands are met more reliably and promptly.

RESULTS

Phoenix moved from brittle integrations and unclear ownership to a steady manufacturing backbone with breakthrough visibility into both operational and financial metrics.

  • The work-order lifecycle is fully covered
  • Units are consistent from floor to invoice
  • ERP/MES data flows withstand change without nightly heroics
  • Teams trust the system and leadership gets clean signals to scale

CONTACT US

Get ready to
supercharge your ERP

From venture-backed start-ups to global enterprises, Techfino has a rich history of helping companies realize the full potential of NetSuite. Having implemented some of NetSuite’s largest accounts — in collaboration with Big 4 NetSuite Alliance Partners — we are uniquely positioned to lead your company to even greater levels of success.

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