--- url: https://www.techfino.com/testimonials/phoenix-flavors-and-fragrances type: case-study generated: 2026-05-18T15:26:21Z format: AEO Layer 6 markdown alternate --- ![logo-phoenix](https://www.techfino.com/hubfs/logo-phoenix.svg) Success Story # Scaling Flavor & Fragrance, One Batch at a Time Discover how Techfino helped **Phoenix Flavors and Fragrances** streamline manufacturing strengthen systems for long-term scalability. [![](https://www.techfino.com/hubfs/next.png)](https://www.techfino.com/testimonials/phoenix-flavors-and-fragrances#profile) **TL;DR:** Techfino helped Phoenix Flavors & Fragrances, a mid-market specialty manufacturer, optimize batch manufacturing operations with a customized NetSuite implementation — including 28 hardened integration flows, 17 custom SuiteScripts, and full ERP/MES integration with BatchMetrics. The solution standardized unit-of-measure conversions from shop floor to invoice, delivered complete work-order lifecycle coverage, and earned Techfino a NetSuite Health & Beauty Excellence Award. ## NetSuite Batch Manufacturing Results at a Glance ![down](https://www.techfino.com/hubfs/down.svg) ### **Reduced downstream adjustments and manual fixes** by standardizing inventory transactions. ![Intersect](https://www.techfino.com/hubfs/Intersect.svg) ### **Delivered stable, auditable ERP/MES handoffs** with 28 integration flows and 17 custom scripts. ![award](https://www.techfino.com/hubfs/award.svg) ### Recognized with a **NetSuite Health & Beauty Excellence Award** for innovation and operational impact. ## Phoenix Flavors & Fragrances: NetSuite Manufacturing Case Overview ![A modern IT help desk team using advanced analytics dashboards and AIpowered tools with network map graphics and cloudbased workflow automation in a professional service environment](https://www.techfino.com/hs-fs/hubfs/AI-Generated%20Media/Images/A%20modern%20IT%20help%20desk%20team%20using%20advanced%20analytics%20dashboards%20and%20AIpowered%20tools%20with%20network%20map%20graphics%20and%20cloudbased%20workflow%20automation%20in%20a%20professional%20service%20environment.png?width=1536&height=1024&name=A%20modern%20IT%20help%20desk%20team%20using%20advanced%20analytics%20dashboards%20and%20AIpowered%20tools%20with%20network%20map%20graphics%20and%20cloudbased%20workflow%20automation%20in%20a%20professional%20service%20environment.png) ### Industry Health & Beauty and Manufacturing ### Size Mid-Market ### Challenge Challenge ### Netsuite Services NetSuite Manufacturing, MES Integration, Custom SuiteScript Development, Data Migration & Hypercare ### Website [https://phoenixff.com/](https://phoenixff.com/) THE CHALLENGE ## NetSuite Batch Manufacturing Integration Challenges Before partnering with Techfino, Phoenix’s batch manufacturing depended on a third-party MES (BatchMetrics). Loosely structured SQL tables and shifting rules made the handoff to NetSuite brittle. Inside the business, ownership gaps slowed decisions: a key finance owner was out, power users weren’t active across RTR, PTP, OTC, DTB, and MFG, and scope creep diluted accountability. Legacy data was incomplete or inconsistent, complicating conversion. By go-live, many users hadn’t tested - creating a chaotic first week that demanded heavy real-time guidance. “Techfino is our go-to resource for manufacturing and production-related NetSuite functionality. They have a large team of functional NetSuite experts covering most disciplines. We've engaged them for finance consultations, custom SuiteApp development, and the implementation of manufacturing and production enhancements.” ![Shridhar-S](https://www.techfino.com/hs-fs/hubfs/Shridhar-S.jpg?width=118&height=118&name=Shridhar-S.jpg) Shridhar S. Executive Vice President, Strategy Growth Initiatives The Solution ## The flexible, scalable NetSuite platform - implemented by Techfino - gave Phoenix the foundation to integrate seamlessly with BatchMetrics while ensuring the system could evolve with the business. Techfino embedded alongside Phoenix leadership to stabilize a moving implementation and design for the realities of batch manufacturing. The brief was clear: make NetSuite the source of truth, keep production flowing, and harden the ERP/MES handoff so daily work wouldn’t hinge on brittle rules or manual patches. ### Enhance Flow Custom Workflows & Scripts To address the complexity of Phoenix’s integration with BatchMetrics, Techfino delivered 28 integration flows and 17 custom scripts to keep critical data moving, and engineered targeted workarounds where iPaaS coverage fell short. As BatchMetrics conventions evolved, Techfino adjusted mappings and validations to preserve data integrity without slowing the floor. ### Close Gaps Custom Records & SuiteScript Next, Techfino covered the entire work-order lifecycle. Where the connector could not manage WO issues, completions, closes, and inventory status changes, Techfino introduced custom records and SuiteScript to ensure every step was captured, auditable, and reversible when needed. That closed gaps that previously forced offline tracking or rework and gave finance clean downstream signals. ![solution1](https://www.techfino.com/hs-fs/hubfs/solution1.png?width=750&height=237&name=solution1.png) ### Reduced Downstream Adjustments with Standardized Inventory Transactions Units of measure were the second domino. Phoenix sells and ships in customer-friendly containers, but manufactures by weight. Techfino standardized inventory transactions in kilograms and layered in specific-gravity conversions for volumetric orders so pick/pack/ship aligned with what customers saw. PDFs reflected the shipped UOM, eliminating confusion between weight and volume and reducing downstream adjustments. ### Testing, Training, & Governance With testing compressed and roles in flux, Techfino provided on-site hypercare - triaging issues in real time, cleaning and reloading critical data, and coaching users through day-one processes. Techfino also pushed governance: clearer ownership for core workstreams, earlier test cycles, and crisp design docs. The result was not only a stabilized system but a team that trusted it. Results ## NetSuite ERP/MES Integration Results Phoenix moved from brittle integrations and unclear ownership to a steady manufacturing backbone with breakthrough visibility into both operational and financial metrics. - The work-order lifecycle is fully covered - Units are consistent from floor to invoice - ERP/MES data flows withstand change without nightly heroics - Teams trust the system and leadership gets clean signals to scale When to Graduate from QuickBooks (and How to Do It Right) \| With Bryan Willman and Mike Spitz - YouTube Tap to unmute [When to Graduate from QuickBooks (and How to Do It Right) \| With Bryan Willman and Mike Spitz](https://www.youtube.com/watch?v=wdg6yMVXZfY) [Techfino](https://www.youtube.com/channel/UC0CI3iP9_SbeCii26lGiDyA) ![thumbnail-image](https://yt3.ggpht.com/EcreHd9TTecK7BUcR_CEZti0tMBMSLrEG3kP8dfasZ8_7NDFm8ROflODDdP4S2xdZAAEPJfI3Q=s68-c-k-c0x00ffffff-no-rj) Techfino15 subscribers [Watch on](https://www.youtube.com/watch?v=wdg6yMVXZfY) ## Customization That Works in the Real World Netsuite Solutions ### NetSuite Customization **Techfino’s custom NetSuite solutions** are built toextend the capabilities of NetSuite through integrations and third-party solutions. They integrate seamlessly into existing setups, enhancing NetSuite’s functionalities to address **unique business processes, requirements, and demands**. KEY FEATURES ![Scalability](https://www.techfino.com/hubfs/Business%2c%20Chart.svg) #### Scalability As businesses grow, their needs evolve. SuiteApps are **designed to scale with the business**, supporting increased complexity without compromising performance. ![Integration](https://www.techfino.com/hubfs/Interaction---Teamwork%2c%20Group.svg) #### Integration These apps are built to integrate smoothly with NetSuite, ensuring that data flows between systems without manual intervention, thereby reducing the risk of errors and **improving efficiency**. ![Techfino-Team-1-mid](https://www.techfino.com/hs-fs/hubfs/Techfino-Team-1-mid.webp?width=581&height=395&name=Techfino-Team-1-mid.webp) KEY BENEFITS ![Enhanced Functionality](https://www.techfino.com/hubfs/thumbs---up-like.svg) #### Enhanced Functionality Extends NetSuite’s core feature set with specialized tools that match the way manufacturers actually work - while maintaining visibility across quoting, production, and finance. ![Improved Efficiency](https://www.techfino.com/hubfs/dashboard--circle.svg) #### Improved Efficiency Automates handoffs between ERP and shop-floor systems and reduces manual rework, so teams spend less time fixing data and more time shipping product. ![Streamlined Operations](https://www.techfino.com/hubfs/Substrac-%2c%20Group%2c%20Copy.svg) #### Streamlined Operations Operate from a unified system and avoid juggling disparate processes - even when external systems have rigid constraints. ### NetSuite’s Manufacturing Suite NetSuite’s Manufacturing Suite is designed for manufacturers and offers a comprehensive set of tools to plan, execute, and manage manufacturing operations. This suite is integrated within NetSuite’s ERP system, providing real-time visibility into various manufacturing processes. KEY FEATURES ![Techfino-Team-2-mid](https://www.techfino.com/hs-fs/hubfs/Techfino-Team-2-mid.webp?width=394&height=344&name=Techfino-Team-2-mid.webp) ![programming-code-data-checkmark](https://www.techfino.com/hubfs/programming-code-data-checkmark.svg) #### Production Management Manage all aspects of production from the shop floor to the top floor, improving production efficiency with detailed work center and routing management. ![Delivery, Shipment](https://www.techfino.com/hubfs/Delivery%2c%20Shipment.svg) #### Supply Chain Management Enhances visibility across the entire supply chain, enabling better decision-making and more effective control over supply chain operations. ![certificate-checkmark](https://www.techfino.com/hubfs/certificate-checkmark.svg) #### Quality Management Provides tools to define inspection plans that assess the quality of received and produced goods, ensuring product quality meets the required standards. KEY BENEFITS ![increased](https://www.techfino.com/hubfs/increased.svg) #### Increased Visibility Real-time data from all areas of manufacturing operations helps improve decision-making and operational efficiency ![cost-reduce](https://www.techfino.com/hubfs/cost-reduce.svg) #### Cost Reduction Optimized production planning and inventory management lead to reduced production costs and minimized waste. ![thumbs-up-circle](https://www.techfino.com/hubfs/thumbs-up-circle.svg) #### Improved Customer Satisfaction Better quality control and production efficiency ensure that customer demands are met more reliably and promptly. ## NetSuite Batch Manufacturing Implementation FAQ Expand All ### How does Techfino handle ERP/MES integrations? Techfino addresses ERP/MES integration challenges by developing hardened integration flows and custom SuiteScript applications that replace fragile third-party connections. For Phoenix Flavors & Fragrances, this included 28 integration flows and 17 custom scripts that stabilized the connection between NetSuite and their BatchMetrics MES system. ### What does a NetSuite batch manufacturing implementation involve? A NetSuite batch manufacturing implementation with Techfino covers the entire work-order lifecycle—from raw material procurement through production, quality control, and fulfillment. Techfino configures custom records, standardizes unit-of-measure conversions between manufacturing and customer-facing units, and builds workflows that keep ERP and MES data in sync. ### How long does a NetSuite customization engagement typically take? The timeline depends on the complexity of manufacturing processes, the number of custom scripts required, and the degree of ERP/MES integration involved. Techfino structures engagements to minimize disruption, providing on-site hypercare support during go-live to address any issues in real time and ensure a stable transition. ### What specific challenges do flavor and fragrance manufacturers face with ERP systems? Flavor and fragrance manufacturers deal with complex unit-of-measure conversions—for example, manufacturing in kilograms while billing customers in volumetric units. Techfino built custom SuiteScript solutions for Phoenix Flavors & Fragrances to standardize these conversions from the shop floor to the invoice, eliminating downstream adjustments and improving billing accuracy. ### What results did Phoenix Flavors & Fragrances achieve after implementing NetSuite with Techfino? Phoenix Flavors & Fragrances achieved complete work-order lifecycle coverage, consistent units from floor to invoice, resilient ERP/MES data flows, and increased organizational trust in system accuracy. The engagement also included governance improvements and user training that reduced manual interventions and post-go-live corrections. ### Why is Techfino the right NetSuite partner for batch manufacturing companies? Techfino is a certified NetSuite partner recognized by the Inc. 5000 for five consecutive years, with deep expertise in batch manufacturing ERP customization. Their team of functional experts covers most NetSuite disciplines—from SuiteScript development and ERP/MES integration to on-site hypercare—making them the go-to resource for manufacturers with complex production workflows. CONTACT US ## Get ready to supercharge your ERP From venture-backed start-ups to global enterprises, Techfino has a rich history of helping companies realize the full potential of NetSuite. Having implemented some of NetSuite’s largest accounts — in collaboration with Big 4 NetSuite Alliance Partners — we are uniquely positioned to lead your company to even greater levels of success. **To get started, simply fill out the form below.** First Name\* Last Name\* Email\* Company Name\* Message cq\_request\_id Techfino needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our [Privacy Policy](https://tf.clarip.com/bd/smpp.php?brand=techfino "Privacy Policy"). reCAPTCHA