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On-Demand Co-Hosted Webcast · Techfino + True Cloud Solutions

The Hidden Tax: what using a connector with POS is costing your retail business.

Most retailers running a connector-based point-of-sale (POS) are paying a hidden tax: reconciliation time, data errors, license overhead, and decisions made on stale numbers. This session shows exactly what that costs you, and what it looks like when it goes away.

On-Demand~20 minutesFree

Hosted by Techfino and True Cloud Solutions, with the implementation story behind Home Central Stores.
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Why this session

A connector-based POS quietly taxes the whole retail business.

When your point of sale lives outside NetSuite, the cost is not just technical. It ripples into finance, operations, and customer experience. Here is where it shows up.

Data lag and reconciliation

POS outside NetSuite syncs on a schedule, not in real time. Delayed inventory, pricing mismatches, and hours spent reconciling transactions that should already match.

The hidden cost of extra licenses

Connector-based POS means more application licenses, databases, and support contracts. As you add stores, that cost compounds fast.

It breaks at scale

Every connector is a failure point. When something breaks you are troubleshooting across three systems, three support teams, and no single source of truth.
What you'll walk away with

20 minutes, built for operators, IT, and finance.

  • The real state of retail tech: omnichannel and real-time expectations vs. the connector gap.
  • The three connector pain points, costed out in time, money, and risk.
  • What an embedded POS changes: one system, one database, one source of truth in NetSuite.
  • A real customer story: how Home Central Stores left a connector behind.
  • The cost advantage at scale, including no extra NetSuite user licenses for POS workstations.
  • What "right" looks like: the Techfino + TCS POS division of architecture, product, and support.
Your hosts

Operators and implementers, not a sales pitch.
Mathieu Goodman

Mathieu Goodman

Principal Functional Consultant · Techfino

Nearly two decades of hands-on NetSuite. Leads the session on retail architecture, the true cost of connector POS, and what getting it right looks like.
Richard Marshall

Richard Marshall

Co-Founder · True Cloud Solutions / TCS POS

A CPA with 36+ years helping retailers run on real-time data. Deep NetSuite, ERP, CRM and POS expertise across brands like Home Central Stores and 99 Bikes.
Heidi Simpson

Heidi Simpson

Implementation Specialist · True Cloud Solutions

18+ years in the NetSuite ecosystem with an accounting background. A calm, methodical approach that keeps ERP and POS projects on track.
Alyssa Welling

Alyssa Welling

Customer Success Manager · Techfino

Deep customer success experience across NetSuite and enterprise software, focused on keeping retailers confident long after go-live.
Proof in practice · Home Central Stores

A real hardware retailer, on the record.

Three locations, tens of thousands of SKUs, B2B contractors and walk-in customers on the same system. Hear how they moved off a connector that could not keep up, and what real-time visibility in NetSuite did for them.

3
Retail locations on one system
50k+
SKUs managed live
$14M
Annual sales running on it
Real time
Inventory across all stores, no sync delay